“Whatever you do, do it well. Do it so well that when people see you do it, they will want to come back and see you do it again, and they will want to bring others and show them how well you do what you do.”
Research shows that quality customer service is becoming one of the most critical factors for an organization’s sustainability. Delivering professional service demands a deep understanding of human behavior, continuous development of a “professional personality”, and adaptability.
Addressed to
Professionals seeking to elevate the quality of their customer interactions, confidently manage complaints with composure, and respond effectively to challenges and crises throughout the customer experience journey.
Related seminars
- Customer Service and Sales
- CX Excellence
- Impactful Phone Communication
- Crisis Management
Indicative content
- The power of behavior in customer interactions
- The “Old” vs. the “New” brain
- Customer communication styles and how to adapt
- Decoding body language
- The role of the professional persona
- Exceptional service over the phone
- Effective complaints handling
- Different types of challenging customers
- Navigating assertive, passive & aggressive behavior
- Building rapport and cultivating empathy
- The 7 essential steps of the sales process
Tags
cx excellence, professional service, difficult customers, complaint handling, soft skills training, adult training